Synesthesia Shipping & Returns Policy
Please note, all pre-owned items bought on this store do not carry any warranties and are sold as is. Shipping will be calculated depending on your location and the size of the item. You can opt to pick up the item at our office, or send your own courier. You should take out shipping insurance with your courier to the value of the item, we will not take any responsibility for damages that your courier may cause to the item in transit.
We will ensure that the items we ship to you are packaged in bubble wrap to avoid any damage during transit.
If you purchase a guitar we can arrange a courier to transport the guitar in a case that we provide the courier, you can then inspect the item on delivery and remove it from the case, our courier will then ship our case back to us. There is an additional shipping charge of R150 if you would like us to ship the guitar in a case, however this case remains our property and will need to be returned by the courier, you will under no circumstances be allowed to keep the case. We can source a case for your guitar at an additional cost. This service is only available in Mpumalanga & Gauteng and subject to availability of our courier.
If you want to return an item that you have bought in our store because you are unhappy with it or feel that it was not represented correctly, you will only have 3 days from when you received the item to send the item to do so, you will need to contact us first stating your case in order to do so as all items are sold as is, the cost of returning the item will be on your account. If the item is damaged or not sent back in the same condition as we shipped it, you will not be entitled to a refund, you will then also have to carry the costs of shipping when the item is sent back to you. We will not refund your money if you send back an item until our team has inspected and tested the equipment, once our team is satisfied with the item’s condition you will be refunded. Please note that there will be a R100 handling fee on all items returned.
Please note that all sizes and weights are rounded to the largest 1 in kg or cm in order to have a rounded number to use when calculating shipping costs. The dimensions might vary slightly on the actual product, or in other words the actual dimensions may be slightly less.